Help center

Help & FAQ

Everything you need to get cooking. Can't find an answer? Email us below.

Getting started

Do I need an account?

Yes. You sign up with an email and password so your recipes, meal plans and profile are backed up to the cloud and stay in sync across your devices. After signing up we email you a short code to confirm your address.

Which devices does ucookit work on?

ucookit is available for iPhone and Android. Your account keeps everything in sync if you switch or use both.

Recipes

How do I save a recipe?

Import a recipe and our AI turns it into a clean, cookable format from any of these:

  • A link to a recipe page - including TikTok, Instagram or YouTube videos
  • A photo or screenshot (including a cookbook page)
  • Pasted text

You can also tap Find top-rated to search for the best-rated recipe for any dish.

Can I make a recipe fit my diet?

Yes - use Make it your way on a recipe to adapt it to a diet such as high-protein, keto or GLP-1 friendly. Choose which diet chips appear from your profile.

Calories, macros & tracking

How does Snap a meal work?

Photograph your plate and ucookit's AI estimates the calories and macros (protein, carbs, fat) for each item. Log it with a serving count. No photo? Just describe a meal in words. You can also scan a whole restaurant menu for calories on every dish. Drinks - including cocktails, wine and coffee - count too.

How accurate are the calorie estimates?

They're AI estimates meant as a helpful guide, not exact figures - portion sizes and hidden ingredients are hard to see in a photo. Adjust the serving count or edit items when you know better. ucookit is not medical or nutritional advice; check anything that matters, especially allergens.

How do I get personal calorie and macro targets?

Open Profile โ†’ About you and add your year of birth, height, weight, sex, activity level and goal. ucookit then shows personal daily calorie, macro and water targets on your home screen. It's optional, and those details sync to your private account like the rest of your data.

Can I track water?

Yes. Tap to log glasses of water on your home screen. Your daily target comes from your profile details, and non-alcoholic drinks you log count toward it.

Planning & shopping

How does meal planning work?

Drop recipes onto the days of your week (or month). Your plan drives your calorie roll-up and your shopping list.

How is the shopping list made?

ucookit auto-builds a consolidated, aisle-sorted list from your planned recipes. If you change the plan after generating it, tap Regenerate to refresh. Items in your Pantry are things you already have on hand.

Cooking

What is cook mode?

A hands-free, step-by-step view with big, glanceable instructions and built-in timers, so you can cook without squinting at your phone.

Can I export or share a recipe?

Yes - tap Share on any recipe to generate a branded PDF, scaled to your servings and any diet adaptation, with photos and timers included. It opens your phone's share sheet so you can send or print it.

Your account

How do I reset my password?

On the login screen tap Forgot password?, enter your email, and we'll send a code. Enter the code along with a new password. If there's no account for that email, we'll tell you.

I'm not getting the reset or confirmation email.

A few things to check:

  • Look in your spam / junk folder.
  • Confirm you used the exact email your account was created with.
  • Wait a minute and try once more - too many attempts in a row can be temporarily rate-limited.

Still stuck? Email us and we'll sort it out.

How do I change my email or password?

Go to Profile. Tap Email to change your address (we'll email a code to the new one to confirm it) or Change password to set a new password after confirming your current one.

Can I change how the app looks?

Yes - open Profile โ†’ Preferences โ†’ Color theme to pick from five palettes (Ocean, Forest, Sunrise, Sunset, Volcano), each with a matching light and dark look. Switch anytime.

Can I lock the app with Face ID or a fingerprint?

Yes - in Profile โ†’ Security, turn on Face ID, Touch ID or fingerprint unlock (whichever your device supports) so the app requires a scan instead of just opening. It needs biometrics already set up on your device, and a successful test scan, before it'll turn on - so you can't lock yourself out.

How do I delete my account?

Open Profile โ†’ Delete account. This permanently removes your account and everything in it - recipes, plans, lists, pantry and profile - from your device and the cloud. It can't be undone, and it does not cancel a subscription (cancel that separately, below).

Subscription & billing

What do I get with ucookit Pro?

Pro unlocks unlimited AI imports and meal estimates, the planner, pantry and more. New accounts start with a free trial, after which you can continue on Pro or drop to the Free plan.

How do I cancel my subscription?

Subscriptions are billed by Apple or Google, not by ucookit directly. Cancel in your device's App Store or Google Play account settings. Note that deleting the app or your ucookit account does not cancel a subscription, and refunds are handled by Apple or Google under their policies.

Privacy & your data

Where is my data stored?

Your recipes, plans, lists, pantry and profile live on your device and sync to your account. AI features send only the content you provide (a link, photo or meal) to our server and AI provider to return a result; it isn't kept afterward. Full details are in our Privacy Policy.

Do you sell my data?

No. We don't sell or rent your personal information, and we don't use third-party ad tracking. See the Privacy Policy and Terms of Service.

Still need help?

Email us at support@ucookit.app and we'll get back to you. Including your device and app version helps us help you faster.